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Eventdrive support

Émilie, Charles, Marc and Antoine support you at every stage of your project. As former event managers, they understand your constraints, processes and the unexpected challenges of the industry.

Event experts by your side

Eventdrive was built from real field experience. Its product teams come from the events industry. Every feature was designed to solve real problems: managing segmented attendee lists, sending automated follow-ups and reminders, creating personalized registration journeys, and reusing what has already been done in the past.

This operational culture is reflected in the support you receive: your contacts speak your language, understand your challenges and anticipate your needs.

support
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“With Eventdrive, we value the close relationship. Communication is easy, and discussions remain open to gathering our feedback and feature requests.

That’s why several entities within the Sonepar Group use Eventdrive worldwide.”
Julien FrocourtCommunications Project Manager, Sonepar

Deployment support

  • Access management

    We define your collaborators’ access rights in advance using teams, roles and permissions. We review your organization and build an access architecture tailored to your needs.

  • Solution configuration

    The platform is designed to save time for event communication teams, notably through templates and preconfigured data available from onboarding.

    Our teams also configure the technical aspects: access security (SSO), domain name setup, email configuration and, if needed, API extensibility.

  • Validation of your first events

    The support provided is tailored to your organization. Beyond the technical aspects, we work with you to validate templates and the first events created on the platform.

  • Deployment

    We collaborate with project stakeholders to define the planning and deployment roadmap for the solution. The project scope is established during kickoff and steering meetings.

Change Management

Training plan

Training sessions are organized by geographic area, team or business unit. We offer a series of training sessions (up to 3.5 hours) for groups of 6 people.

Performance and sustainability

Knowledge transfer, “business as usual,” and identification of champions and stakeholders.

Documentation resources

Depending on the solution deployment plan, documentation resources are shared or created.

Success indicators

Defined according to your objectives and ambitions.

Support

A knowledge base accessible 24/7 and chat support available during business hours.

 

Ongoing support
We work on-site with your teams to answer questions and support adoption. Our clients share their challenges, and we share our expertise.
  • Fully customized training
  • Tests & rehearsals during your events
  • On-site support on event day

They organize their events with Eventdrive

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