In this Privacy Charter, “we”, “our” and “us” refers to myQaa SAS and its wholly owned subsidiaries.
[TL;DR] – Privacy Charter:
- We only collect personal and anonymous data in order to run our service properly.
- You may read, edit, delete your personal data.
- We store your data on highly secured server infrastructure.
- We do not sell or make commercial use of your personal data.
- Any question? Any request? Please contact security@myQaa.com.
Data protection is of a particularly high priority for the management of the myQaa. The use of the web pages of myQaa and its products may be possible without any indication of personal data; however, processing of personal data could become necessary when taking advantage of some of our services. If the processing of personal data is necessary we obtain consent from the data subject.
The processing of personal data, such as the name or email address of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to our company. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
As the controller, we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means or ask us modify or delete data.
The data protection declaration of myQaa is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used. In this data protection declaration, we use the following terms:
a) Personal data
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
b) Data subject
Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
d) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
f) Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
i) Third party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
3. Name and Address of the controller
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:
68 bis avenue Victor Hugo
Phone: +33 9 72 41 66 13
4. Name and Address of the Data Protection Officer
M Eric Vence
68 bis avenue Victor Hugo
Phone: +33 9 72 41 66 13
Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.
5. Cookies & web storage
Cookies used for usage analytics do not contain personal data. In such case users are identified with a unique ID (non-readable and meaningless characters string).
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, our services will no longer work properly.
6. Collection of data
We may collect and process different types of data about you.
First name (mandatory)
Last name (mandatory)
Language (retrieved automatically)
Social networks links (Twitter, Facebook, Linkedin, Google plus)
Browser name and version (retrieved automatically)
Device (retrieved automatically)
Operating System (retrieved automatically)
Screen Height (retrieved automatically)
Screen Width (retrieved automatically)
Browser user agent (retrieved automatically)
Device operating system (retrieved automatically)
Event visited (retrieved automatically)
Country from where the user uses the Service (retrieved automatically)
Visited pages (retrieved automatically)
Date and time of visit (retrieved automatically)
Allow participants to email or give me a call to the user if a phone number is set
In addition to this set of data the event organiser using the Service may freely add fields to the registration forms. The data collected in these fields will be stored and used only in the context of the event he is working on. For example if the organiser asks whether the attendee needs a shuttle transfer from the airport to the hotel, the information collected will only be available at a specific event and will not be shared at other events.
We will only collect information that is necessary for us to provide you with our products and services. We collect your personal information in various ways, such as via application or forms, via Internet if you transact with us online or could be over the phone. The personal information collected and stored by us about you generally includes your name, email and optionally company, job title, phone number, social pages web addresses as provided by you to us. Where practicable, we will give you the option of interacting with us anonymously.
This data and information are stored in secured, enrypted databases, not connected to the open Internet. This means this data cannot be accessed without establishing a secured and authenticated connection with our web servers.
Additionally we collect technical and usage data such as: browser types and versions, device, operating system used by the accessing system, pageviews and any other similar data.
When using these general data and information, we does not draw any conclusions about the data subject. Rather, this information is needed to deliver the services correctly and provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. We also analyze anonymously collected data and information statistically, with the aim of getting better understansing of our user experience and expectations, increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process.
Anonymous collected data can be read by the event organizer(s) using our platform for her/him to learn from its attendees expectations (eg. mobile device used, pageviews in the app…).
Personal collected data can be read by the event organizer(s) using our platform for her/him to get attendance information (eg. attendance status, survey answers, questions…).
We are not responsible for the actions of these organizers or people they may appoint to manage events, with respect to your personal data. We offer organizers the opportunity to set personalised Privacy Policies for them to detail the use of the data they may read on our service platform.
It is important that you review the applicable policies of the organizer before providing personal data or other information. Also, if you are a member of an organizer’s organization using our service platform, your personal data will be available to the organizer and to people they may appoint to manage events.
7. Registration, collecting the data
The data subject has the possibility to register on the website or application of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his and the event organisers’ own purposes.
The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the database of the controller.
The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. The data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. The entirety of the controller’s employees are available to the data subject in this respect as contact persons.
We may retain your Personal Data as long as you are registered to use our services. You may close your account by contacting us. However, we may retain personal data for an additional period as is permitted or required under applicable laws. Even if we delete your personal data it may persist on backupfor an additional period of time for legitimate and lawful business purposes.
8. How do we use the information we collect?
In order to process the Service contract with an event organiser (a Processor)
To register a new customer, create and maintain your customer account and provision of services
To provide software as a service
To provide product technical support
To provide training classes and certifications
To manage our relationship with you through personal emails and phone calls
With event organisers’ consent (which they may withdraw at any time)
Keep you posted on our latest product updates, special offers and event professionals information through newsletters
In order to run the Service and support our legitimate business interests, provided such interests are not overridden by your interests and rights. You have the right to object at any time.
To login to the Service
To make use of the Service
To allow you to participate in interactive features
To assist in providing the highest level of customer care
To improve our products
As a responsible company, we do not use automatic decision-making or profiling. It is not part of the data processing we perform.
8.1. Contact forms
Data subject may contact our enterprise via a form or an email. In such case the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.
9. Period for which the personal data will be stored, routine erasure and blocking of personal data
The criteria used to determine the period of storage of personal data is the respective statutory retention period. We retain information for active account as long as it is necessary and relevant to run our Service. In addition, we may retain information from closed accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, and take other actions permitted by law.
If the storage purpose is not applicable, or if a storage period prescribed by the European legislator expires, the personal data may be routinely blocked or erased in accordance with legal requirements.
10. Reminder of the rights of the data subject
a) Right of confirmation
Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact the controller.
b) Right of access
Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information.
The data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.
c) Right to rectification
Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact the controller.
d) Right to erasure (Right to be forgotten)
Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
The personal data have been unlawfully processed.
The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.
If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored, he or she may, at any time, contact the controller. One of our employee shall promptly ensure that the erasure request is complied.
e) Right of restriction of processing
Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:
The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.
If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored, he or she may at any time contact the controller. One of our employee will arrange the restriction of the processing.
f) Right to data portability
Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
In order to assert the right to data portability, the data subject may at any time contact our team.
g) Right to object
Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
We shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If we processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the processing for direct marketing purposes, we will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by us for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may contact our team. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.
h) Automated individual decision-making, including profiling
Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision
is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or
is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or
is not based on the data subject’s explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject’s explicit consent, myQaa shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact us.
i) Right to withdraw data protection consent
Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.
If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact us.
11. Legal basis for the processing
Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.
If the processing of personal data is necessary for the performance of a contract to which the data subject is party (to provide the Service), the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services.
Is our company subject to a legal obligation by which processing of personal data is required, the processing is based on Art. 6(1) lit. c GDPR.
In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if an attendee was injured and his name or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR.
Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator, considering that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).
12. The legitimate interests pursued by the controller or by a third party
Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.